- Customers can on-board applications on their own through any of the channels through which they obtain quotations.
- Agents have their own portal through which they can on-board new applications
- The new business module is automated to generate the requirements which an applicant should supply to enable an application to be considered and underwritten
- Validating claims allowed on a policy and/or any rider attached to it
- Computation of claim benefits based on the formula for the type of claim and the affected policy type.
- Generating and monitoring submission of claim requirements.
- Standard reports of settled and outstanding claims.
- Automated workflow approvals for new business, claims, reinsurance and premiums processing
- Dynamic rules management using Camunda DMN eg life insurance approval limits and premium rate tables
- Trigger workflow using Emails and whatsapp for new business and complaints and claims
- Visualise Workflow SLAs to ensure better customer Care using Camunda 8
Blufountain Insure
Data Access Layer - This layer provides simplified access to data stored in the database.
- Postgres is the database being used in the system.
- For data optimization and reporting, the system will use Power BI and Camunda Optimize.
The system in organized into three layers and these are:
API Layer -
This will provide a bridge between the client and Insurehub.
- Front-end web development was done using React technology.
- Android and IOS were used for mobile application development.
- System contains WhatsApp interface to complete some of the functions.
- AWS API gateway was used for integration
Service Layer - This layer defines the business logic to enable the organization of services to coordinate the application's response in each operation.
- For back-end, the system was developed using Camunda Process for automation and using AWS for data storage, development, security, and integration.
- Some of the modules in this layer include onboarding, claims, and payments.
- Some of the technologies include code commit for code management, CloudWatch for production monitoring and IAM for access management as well as Lambda functions for Python implementation.
InsureHub in the Cloud
A solution that would enable all to provide easy access to services through multiple channels, where and when needed to integrate services, in a cost-effective manner.
The digital era has brought about positive transformation for enterprises across almost every industry yet at the same time it has introduced some new challenges. Fortunately, thanks to advancement in technology InsureHub is here to help.
InsureHub is a digital native, ie born in the cloud company, joining the ranks of companies like Uber and Netflix.
InsureHub is an insurance platform, offering insurance organisations an array of powerful solution accelerators and software that enable efficient end-to-end management of insurance software and business processes. With cutting-edge automation capabilities and quick-to-deploy solution
Organizations with manual and fragmented processes will be left behind by competition that is faster, more agile, and more automated. To improve business performance, InsureHub enables organisations to automate their vital workflows using an array of tools such as RPA (Robotic Process Automation), workflow, document processing, and decisioning (business rules).
Underpinning all this is the core insurance and funeral insurance services, from product quotations, underwriting (customer onboarding), policy issuance and management, premium and claims payments, claims processing, and rich reporting dashboards.
1.1.1 Solution Benefits
Benefits of InsureHub cloud native insurance platform:
· Increase employee productivity by automating repetitive and mundane human tasks
· Drive down costs by leveraging AI to streamline processes and minimize business risk
Blufountain Funeral Insure
InsureHub software is a revolution in accessibility, affordability and simplicity, reducing the effort and manpower needed to run your business. InsureHub is a cloud-based application for the modern funeral services company. The InsureHub team continually push against the status quo to bring you the next best big thing that will change the way you operate your business. Our self-service portal creates a collaboration portal that allows the family to review and input their own information, from the comfort of their own home, on their time, to help shape their particular service needs.
InsureHub allows Funeral Services companies to schedule funerals and communicate with customers. Funeral operators can use the software solution to manage scheduling, resources, and custom services. The software provides a portal through which customers request services and give detailed service status. InsureHub functionality include
This will provide a bridge between the client and Insurehub.
- Front-end web development was done using React technology.
- Android and IOS were used for mobile application development.
- System contains WhatsApp interface to complete some of the functions.
· Grow revenue from new and existing customers by delivering customized and automated client experiences at scale
· Deliver world class customer experience
The core funeral services system is critical however to significantly transform your Customer Experience (CX), this core system must be undergirded with automation. Our Digital Business Automation layer transforms work and simplifies how businesses operate. This is InsureHub’s way of fundamentally re-imagining how OMFUN innovates, operates and engages its environment, its employees, its customers and partners. We are delighted to provide you with this proposal that aligns to your strategic digital roadmap.
Our automation layer begins with the core automation processes being workflow, decisions (business rules), document management and content services through to the automation accelerators such as RPA (robotic process automation), AI (artificial intelligence) and ML (machine learning). For quantium acceleration to business automation, is through the immersion of AI which accelerates innovation by making every interaction, experience, and process more intelligent. The only way to capture this value is by unifying the two technologies across your enterprise, using machine learning and AI to help collect and analyze operational data and optimize your processes. All this is enveloped in a low code development approach.
The core funeral services system is critical however to significantly transform your Customer Experience (CX), this core system must be undergirded with automation. Our Digital Business Automation layer transforms work and simplifies how businesses operate. This is InsureHub’s way of fundamentally re-imagining how OMFUN innovates, operates and engages its environment, its employees, its customers and partners. We are delighted to provide you with this proposal that aligns to your strategic digital roadmap.
Our automation layer begins with the core automation processes being workflow, decisions (business rules), document management and content services through to the automation accelerators such as RPA (robotic process automation), AI (artificial intelligence) and ML (machine learning). For quantium acceleration to business automation, is through the immersion of AI which accelerates innovation by making every interaction, experience, and process more intelligent. The only way to capture this value is by unifying the two technologies across your enterprise, using machine learning and AI to help collect and analyze operational data and optimize your processes. All this is enveloped in a low code development approach.